Privacy Policy

Last updated: December 7, 2025

1. Introduction

CleanBid.ai ("Company," "we," "our," or "us") provides software tools for service businesses to manage leads, send communications, automate workflows, and operate efficiently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (cleanbid.ai), use the CleanBid SaaS platform, interact with our application, or communicate with us.

By accessing or using CleanBid.ai, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Business information
  • Login credentials
  • Payment information (processed securely by third-party payment processors such as Stripe; CleanBid.ai does not store full payment card numbers)
  • Messages sent or received through our platform, including SMS and other communications
  • Any data you upload or enter into your CleanBid account

2.2 Automatically Collected Information

When you access the platform, we may automatically collect certain information, including:

  • IP address
  • Device type and operating system
  • Browser type and version
  • Usage data and page interaction information
  • Referring/exit pages
  • Cookies and similar tracking technologies
  • Log files and diagnostic information

2.3 SMS and Communication Data

When using CleanBid's messaging features, we may collect:

  • Content of inbound and outbound messages
  • Recipient and sender phone numbers
  • Timestamps and delivery status information
  • Carrier metadata required for message routing and compliance

We do not sell SMS content or phone number data for third-party marketing purposes.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, maintaining, and improving the CleanBid platform
  • Delivering messages via carriers (e.g., Telnyx)
  • Managing your account, including authentication and preferences
  • Processing transactions and subscription payments
  • Providing customer support and responding to inquiries
  • Monitoring usage and preventing fraud or abuse
  • Complying with legal obligations and enforcing our Terms of Service
  • Personalizing the platform experience and improving product features

4. Legal Basis for Processing (EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

  • Performance of a contract with you
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where applicable

5. Sharing Your Information

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us with:

  • Cloud hosting and infrastructure (e.g., Google Cloud)
  • Messaging and telecommunication services (e.g., Telnyx)
  • Payment processing (e.g., Stripe)
  • Analytics and performance monitoring
  • Customer support tools

5.2 Legal Compliance and Protection

We may disclose your information where required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations, or to protect the rights, property, and safety of CleanBid.ai, our users, or others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your privacy is protected.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core functionality
  • Remember your preferences
  • Analyze usage and performance
  • Improve the platform experience

You can choose to disable cookies in your browser settings, but this may affect certain features of the platform.

7. Data Retention

We retain your information for as long as:

  • Your account is active
  • It is necessary to provide our services
  • We have a legitimate business need to do so
  • Required by law or legal obligations

You may request deletion of your data, subject to certain legal or contractual restrictions.

8. Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@cleanbid.ai.

10. Children's Privacy

CleanBid.ai is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. SMS & TCPA Compliance

By providing your phone number and using CleanBid's SMS features, you consent to receiving:

  • Transactional messages related to your account
  • Service notifications and alerts
  • Other messages you explicitly opt in to receive

You can opt out of SMS at any time by replying "STOP". We do not share SMS opt-in information with third parties except carriers and providers necessary to deliver messages.

Reply HELP for help. Message frequency varies. Message and data rates may apply. For assistance, contact info@cleanbid.ai.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version at https://cleanbid.ai/privacy with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

CleanBid.ai
Email: support@cleanbid.ai
Website: cleanbid.ai