Program Name
CleanBid SMS Messaging Program
Program Description
CleanBid is a software platform that enables home service businesses (including residential cleaning, commercial cleaning, lawn care, pest control, and exterior services) to communicate with their customers via SMS. Businesses using CleanBid send messages through a dedicated local business number provisioned through the CleanBid platform.
Message Types
Messages sent through the CleanBid platform may include the following types:
- Quote delivery — sending a service quote to a prospective customer in response to an inquiry
- Follow-up reminders — scheduled follow-up messages on open or unanswered quotes
- Job status updates — notifications to customers regarding job creation, scheduling, or completion
- Review requests — automated requests for customer reviews sent upon job completion
- Support communications — responses to customer inquiries submitted via SMS
Who Receives Messages
SMS messages are sent to customers of businesses that use the CleanBid platform. Recipients are individuals who have provided express written consent to receive SMS communications from the specific business contacting them. Consent is collected by the business operator prior to sending any messages through CleanBid.
Opt-In Method
Customers opt in to receive SMS messages from a business using CleanBid through one or more of the following methods:
- Completion of a web-based inquiry or quote request form that includes SMS consent language
- In-person agreement at the time of service, documented by the business operator in CleanBid
- Verbal consent provided to the business operator and recorded in the customer's profile
- Inbound SMS initiated by the customer to the business's CleanBid number
CleanBid requires all platform users to confirm that recipients have provided appropriate consent before using the platform to send messages. Business operators are solely responsible for obtaining and documenting consent in compliance with applicable law.
Opt-Out Instructions
Recipients may opt out of SMS messages at any time by replying STOP to any message. Upon receipt of a STOP message, no further messages will be sent to that number. To re-subscribe, recipients may reply START.
Help Instructions
Recipients may reply HELP to any message to receive assistance. For additional support, contact CleanBid at info@cleanbid.ai.
Message Frequency
Message frequency varies based on the level of job activity between the customer and the business. Customers may receive messages related to quote requests, follow-ups on open quotes, job status updates, and review requests. Messaging is tied to actual business activity and is not sent on a fixed recurring schedule.
Message and Data Rates
Message and data rates may apply. Standard carrier messaging rates apply based on the recipient's mobile plan. CleanBid is not responsible for any carrier charges incurred by message recipients.
Privacy and Data Use
Phone numbers and SMS opt-in data collected through this program are not sold, shared, or transferred to third parties for marketing purposes. Carrier information and messaging data are used solely for the purpose of facilitating the described messaging program.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. SMS delivery is subject to carrier network availability, routing, and policies. CleanBid does not guarantee delivery of any message.